Quotes About Customer Satisfaction

“From what I know of you already, you have quite a reputation for providing customer satisfaction."
Julie's cheeks burned. For Kate's benefit she said, "I try."
"Oh, I'm certain you do more than try. You go all out." He paused for several beats. Then, "I've driven past the gallery thousands of times and always admired the works displayed in the windows. But I haven't had a reason to stop."
"And now you did?"
"Now I did."
She drew herself up. "Well, I'm sure Katherine will find the perfect piece for you. She's very knowledgeable."
"He came to see you."
"That's right, Ms. Rutledge. Not that Ms. Fields isn't perfectly charming and, I'm sure, knowledgeable." He shot Kate a smile over his shoulder, which she returned before he came back around to Julie. "But I'm placing myself in your very capable hands.”

— Sandra Brown

“In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance ... you thrive on that.”

— Bill Gates

“One, we committed to put about 650 people in the field to focus totally on customer satisfaction.”

— Sanjay Kumar

“If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow. Jack Welch, former CEO of GE”

— Anonymous.

“I think I've done a good job in the industry from the standpoint of employee morale and customer satisfaction, and as an innovative thinker in tech.”

— David Duffield

“Your typical business just measures the metrics that have to do with the profitability of the business one way or another. But you can have metrics that measure employee happiness and the morale. You can also do direct customer surveys; you can track it over time. You can do supplier satisfaction scores as well.”

— John Mackey

“We're improving and taking our levels of customer satisfaction higher and higher ... Our customers are happier than they were before.”

— Ralph De La Vega

“Unless you have 100% customer satisfaction, you must improve.”

— Horst Schulze

“There's only one thing that matters, CUSTOMER SATISFACTION”

— Raphael

“Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you're growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse-the key vital sign of a company.”

— Jack Welch

“Downey Savings & Loan receives high ratings from its customers in California in areas related to personal service and for being customer focused. Downey customers are also twice as likely to visit a branch as their primary transaction method, which contributes to higher overall satisfaction levels. Multiple convenient locations and extended operating hours in supermarkets positively increase customer perceptions of convenience for Downey.”

— Jeffery Taylor

“I have observed several hundred salespeople who were taught to use deceptive practices like 'bait and switch' and encouraged to play negotiation games with customers. They were so stressed by this behavior that they suffered from a high incidence of alcohol and substance abuse, divorce, job-jumping, and low productivity. In the same industry, I have observed countless people who had been taught to sell with high integrity. Ironically, their customer satisfaction, profit margins, and salesperson retention were significantly higher.”

— Ron Willingham

“The secret of successful retailing is to give your customers what they want. And really, if you think about it from the point of view of the customer, you want everything: a wide assortment of good quality merchandise; the lowest possible prices; guaranteed satisfaction with what you buy; friendly, knowledgeable service; convenient hours; free parking; a pleasant shopping experience.”

— Sam Walton

“All of management's efforts for Kaizen boil down to two words: customer satisfaction.”

— Masaaki Imai

“What's Your Purple Goldfish? busts a myth and reveals a simple truth about customer service. Stan uncovers the recipe for creating signature added value that increases customer satisfaction and drives positive word of mouth.”

— Barry Moltz

“The by-product of fewer technical support issues is also an increase in customer satisfaction, which can be reflected in reduced subscriber churn.”

— Patrick Fitzgerald

“Don't go into business with the sole objective of making lot of money. If you put service, quality, and customer satisfaction first-the money will follow.”

— Paul Clitheroe

“Authentic marketing is not the art of selling what you make but knowing what to make. It is the art of identifying and understanding customer needs and creating solutions that deliver satisfaction to the customers, profits to the producers and benefits for the stakeholders.”

— Philip Kotler

“Without doubt, there are lots of ways to measure the pulse of a business. But if you have employee engagement, customer satisfaction, and cash flow right, you can be sure your company is healthy and on the way to winning.”

— Jack Welch

“If we have 99% [market] share of Ford Company, the question to us is 'How do we improve the customer satisfaction in order to get that additional 1% share?”

— Michael Dell

“The federal government said today they've begun training sessions for airport security workers to provide what they call more customer satisfaction to the travels, they want to make it easier for us. They're instructing security guards to glance at your luggage tags so that they can call you by your first name. Isn't that creepy? The guy touching your wife, calling her by her first name.”

— Jay Leno

“Employees are given the chance to help shape their company by participating in a company-wide communications program making suggestions on waste reduction, environmental improvement, customer satisfaction, quality improvement, and safety issues.”

— Stephen Covey

“Everyone is in the business of customer satisfaction.Wh o are your customers and how are they doing?”

— Brian Tracy

“IF YOUR JOB IS CUSTOMER SATISFACTION, YOUR REAL JOB TITLE IS PROBLEM SOLVER.”

— Brian Tracy

“The Malcolm Baldrige National Quality Award, which highlights customer satisfaction, workforce empowerment, and increased productivity, has come to symbolize America's commitment to excellence.”

— William J. Clinton

“We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried. So you're not just getting low fares, you're also getting wonderful customer service.”

— Herb Kelleher