Customer Follow Up Quotes
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“The problem with Wal-Mart is that its a business model premised on offering the customer low prices at any cost - any cost to society, any cost to workers. Theyve got a lot of competition and have influenced people to follow their model through simply providing a model that is so successful at making profits.”
— Liza Featherstone —
“Forcing your employees to follow required steps only prevents customer dissatisfaction. If your goal is truly to satisfy, to create advocates, then the step-by-step approach alone cannot get you there. Instead, you must select employees who have the talent to listen and to teach, and then you must focus them toward simple emotional outcomes like partnership and advice.
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Identify a person's strenths. Define outcomes that play to those strengths. Find a way to count, rate or rank those outcomes. And then let the person run.”
— Marcus Buckingham
“The problem with Wal-Mart is that it's a business model premised on offering the customer low prices at any cost - any cost to society, any cost to workers. They've got a lot of competition and have influenced people to follow their model through simply providing a model that is so successful at making profits.”
— Liza Featherstone
“Accepting the key premise that the learner is the primary customer of schooling means others follow naturally ... The core business of schooling is learning, and the quality of learning experienced by all learners should be the standard against which performance is measured.”
— David Hood
“Follow the customer, if they change, we change.”
— Terry Leahy
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