Quotes About Repeat Business

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Quotes About Repeat Business

Our aim was to insure repeat business based on the systems reputation rather than on the quality of a single store or operator.
— Ray Kroc —

In a sense one should not go to books for ideas; the business of books is to make one think. We are not gramophone records, we are to think originally. What we preach is to be the result of our own thought. We do not merely transmit ideas. The preacher is not meant to be a mere channel through which water flows; he is to be more like a well. So the function of reading is to stimulate us in general, to stimulate us to think, to think for ourselves. Take all you read and masticate it thoroughly. Do not just repeat it as you have received it; deliver it in your own way, let it emerge as a part of yourself, with your stamp upon it.

— D. Martyn Lloyd-Jones

For example, for most of our loyal repeat customers, we do surprise upgrades to overnight shipping, even though we only promise them standard ground shipping when they choose the free shipping option. In conjunction with that, we run our warehouse 24/7, which actually isn't the most efficient way to run a warehouse. The most efficient way to run a warehouse is to let the orders pile up, so that when a warehouse worker needs to walk around the warehouse to pick the orders, the picking density is higher, so the picker has less of a distance to walk. But we're not trying to maximize for picking efficiency. We're trying to maximize the customer experience, which in the e-commerce business is defined in part by getting orders out to our customers as quickly as possible. The combination of a 24/7 warehouse, surprise upgrades to overnight shipping, and having our warehouse located just fifteen

— Tony Hsieh

Bottom line. All companies are in business to make money, but being successful at it is not the reason why things change so drastically. That only points to a symptom. Without understanding the reason it happened in the first place, the pattern will repeat for every other company that makes it big. It is not destiny or some mystical business cycle that transforms successful

— Simon Sinek

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

— W. Edwards Deming

Now the sun is wide awake, baring its teeth, making the sweat run down people's back. Before it will make its way across the sky and into the waiting arms of the Arabian Sea, so much will have happened: migrations into the city, births, marriages, dowry deaths, illicit love affairs, pay raises, first kisses, bankruptcy filings, traffic accidents, business deals, money changing hands, plant shutdowns, gallery openings, poetry readings, political discussions, evictions. Every event in human history will repeat itself today. Everything that ever happened will happen again today. All if life lived in a day. A day, a day. A silver urn of promise and hope. Another chance. At reinvention, at resurrection, at reincarnation. A day. The least and most of all of our lives.

— Thrity Umrigar

I think a much better use of time and resources is to really focus on your existing users or customers and figure out what changes can you make in the Web site, the service, the product, whatever, to get them to come back more often to generate that repeat business and once you kind of figure out that formula, then when you get new customers the whole thing just kind of grows exponentially.

— Tony Hsieh

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