Customer Service First Quotes

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Customer Service First Quotes

The first time formal customer research is done, executives frequently are surprised by the sizeable percentage of customers who defect for service-related reasons.
— Leonard L. Berry —

In every company which I have done strategic planning, the number-one value people choose is always integrity. The second values may be quality of products and services, caring about people, excellent customer service, profitability , innovation, entrepreneurship, and others. But integrity always comes first.

— Brian Tracy

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