Amazing Customer Experience Quotes

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Amazing Customer Experience Quotes

He was doing well too: junior quality control at Dimple Robotics, testing the Empathy Module in the automated Customer Fulfillment models. People didnt just want their groceries bagged, he used to explain to Charmaine: they wanted a total shopping experience, and that included a smile. Smiles were hard; they could turn into grimaces or leers, but if you got a smile right, theyd spend extra for it. Amazing to remember, now, what people would once spend extra for.
— Margaret Atwood —

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