Henry Petroski Quotes: Companies Selling A Product Play Down

Companies Selling A Product Play Down Its Vulnerability And Emphasize Its Robustness. But Only After Technology Leaves The Dock Is It Really Tested. For Human Operators In Control Of A Supposedly Infallible System, Complacency And Overconfidence Can Take Over, And Caution May Be Thrown To The Wind.
— Henry Petroski —

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