Jan Carlzon Quotes

Enjoy the top 16 famous quotes, sayings and quotations by Jan Carlzon.

Jan Carlzon Quotes

Do not fear adversity. Remember, a kite rises against the wind rather than with it. People are not willing to take risks when they feel afraid or threatened. But if you manage people by love-that is, if you show them respect and trust-they start to perform up to their real capabilities.
— Jan Carlzon —

SAS is 'created' 50 million times a year, 15 seconds at a time. These 50 million 'moments of truth' are the moments that ultimately determine whether SAS will succeed or fail as a company. They are the moments when we must prove to our customers that SAS is their best alternative.

— Jan Carlzon

Giving someone the freedom to take responsibility releases resources that would otherwise remain concealed.

— Jan Carlzon

We have 50,000 moments of truth every day.

— Jan Carlzon

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